*You must have extensive experience in using CIN7 
* You must have experience using Xero as a Bookkeeper
*Preferably with basic digital marketing experience but not required 
*Fixed dayshift and weekends off + work from home 
*HMO on Day 1, and company devices are provided

Responsibilities:

• Accounts & Reconciliation

  • Uploading invoices via EzzyBills to Cin7

  • Processing accounts email inbox and clearing into folders

  • Process credits and adjustments

  • Ensure Shopify payments sync correctly to Cin7 & Xero

  • Assist with finance prep:

    • Outstanding supplier invoices

    • Pending credits

    • Unmatched transactions

  • Maintain accuracy across inventory and accounting systems
     

• Order Processing & Inventory Management (Priority Focus)

  • Process Shopify dropship orders through Cin7 Core daily

  • Prioritise same-day dispatch items

  • Liaise with suppliers for tracking, ETAs, and invoice follow-ups

  • Update Shopify order tags (e.g., Awaiting Tracking, ETA updates)

  • Ensure tracking numbers are uploaded promptly

  • Monitor fulfilment workflow and escalate delays
     

• Administration & Customer Support

  • Monitor Podium and other social platforms for incoming customer enquiries

  • Respond to general enquiries or escalate technical questions

  • Maintain supplier ETD (estimated despatch date)

  • Assist in documenting SOPs and improving workflows

  • Processing and overseeing of returns end to end. Customer, shopify and CIN7 Core

  • Customer service and sales when required
     

• Marketing & eCommerce Support Responsibilities

  • Assisting with the implementation of monthly marketing campaigns aligned with vehicle builds, product bundles, and seasonal promotions

  • Drafting, formatting, and scheduling blog articles and website content updates

  • Supporting basic on-site SEO updates and content optimisation

  • Preparing and scheduling eNewsletters and email marketing campaigns

  • Creating and scheduling daily social media content across multiple platforms

  • Preparing and scheduling website push notifications aligned with promotions and campaigns

  • Supporting paid advertising efforts through content preparation and campaign coordination (Google Ads and Meta Ads)

  • Monitoring engagement across digital channels and escalating customer enquiries where required

  • Assisting with ongoing content planning and continuous improvement of marketing processes
     

Requirements:

• Essential:

  • Proven experience using Cin7 Core

  • Experience reconciling accounts in Xero

  • Purchase Order processing experience

  • Supplier communication & follow-up

  • High attention to detail

  • Strong written communication skills

  • Ability to manage multiple brands simultaneously

• Preferably but not required

  • Experience drafting blog content

  • Basic SEO understanding

  • Experience with Meta Ads and Google Ads platforms

  • Canva experience

  • eCommerce marketing familiarity

  • Automotive or 4x4 industry knowledge

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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