IT Support Specialist | Hybrid

Philippines

Full Time

Mid Level

ZigZag is looking for an IT Support Specialist to join our team!

About the Role:
This position is responsible for assisting with software installation and troubleshooting, hardware deployment and troubleshooting, resolving daily computer support requests for users and monitoring the helpdesk phone line to assist with user calls.

Responsibilities:

Hardware replacement and repairs
Hardware deployment
Software installation, troubleshooting and configuration
Monitor the help desk line for calls
Incident resolution for day-to-day support
User support in Active Directory and OIffice365
Manage user security in adherence to CenterLine policies
Participate in continuous improvement projects and initiatives

Requirements:

A basic understanding of networking, NTFS permissions and ACLs, computer hardware and Windows administration
Windows Server environment with Active Directory an asset
Office365 Administration
Microsoft SQL Server experience an asset
PowerShell/batch file scripting an asset
Customer service experience an asset
Written and oral communication

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.

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Explore exciting roles across different teams, discover what it’s like to be part of our dynamic culture, and start your journey with us today.

Ready to take the next step in your career? Visit zigzagcareers.com to learn more about our current openings and find where you fit in.

IT Support Specialist | Hybrid

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