About the Client:

The Client is a prominent Australian FinTech payment service provider with over a decade of experience in servicing B2B merchants. They specialise in providing connectivity to multiple Australian payment rails and account-to-account real-time payments, including BPAY, PayID, and PayTo. They aim to empower businesses to simplify their intricate payments workflows by facilitating seamless automation and reconciliation through robust payment APIs.

Role Overview

As the Billing Analyst, you will be responsible for preparing and issuing accurate and timely invoices to customers, ensuring compliance with contractual terms and billing schedules. You will review and verify billing data, resolve discrepancies, and collaborate with internal stakeholders to ensure accurate billing of contractual obligations and changes. Additionally, you will possess a strong understanding of billing processes, conducting daily Cuscal S1 and fees account reconciliations.

Key Responsibilities

• Prepare and issue accurate and timely invoices to customers in line with their contractual terms and billing schedules.

• Send monthly billing invoices to the customers via email, aligned with their selected payment method.

• Review and verify billing data for completeness, accuracy, and compliance with company policies and procedures.

• Investigate and resolve billing discrepancies or issues identified by customers, customer operations, or internal stakeholders.

• Collaborate with the sales and account management teams to ensure accurate billing of contractual obligations and changes.

• Monitor and analyse accounts receivable aging reports, clean up of immaterial balances, identify delinquent accounts, and initiate appropriate actions for collections.

• Coordinate with internal teams to gather necessary information for billing, including sales orders, contracts, project documentation, and pricing details.

• Maintain and update billing records, customer profiles, and billing system databases with accurate and current information.

• Daily updates of Cuscal S1 and Fees accounts to assist with bank reconciliation by identifying and resolving any discrepanciesAssist in the development, implementation and improvement of billing processes, systems, and controls to enhance efficiency and accuracy.

• Generate regular reports on billing activities, revenue recognition, and key performance indicators for management review.

• Prepare set up fee invoices and initial review of contracts for new customers notified by the Customer Admin Team.

• Provide excellent customer service and respond to billing-related enquiries or requests in a timely and professional manner.

• Process accounting journal entries when required.

Qualifications and skills

• Bachelor’s Degree in accounting or equivalent working experience.

• 1-2 years in an accounting or billing environment.

• Solid understanding of billing processes, revenue recognition, and industry best practices.

• Skilled in billing software and MS Office, especially Excel.

• High attention to detail with a focus on accuracy in billing and calculations.

• Ability to process accounting journals in accounting software

• Strong analytical and problem-solving skills for resolving billing issues.

• Excellent organisation and time management skills; able to manage multiple tasks and meet deadlines.

• Clear and professional communication skills, both written and verbal, for working with clients and teams.

• Self-driven and committed to producing quality work.

• Experience in completing reconciliations preferred.

Qualities

• Knowledgeable: Understands billing processes, invoicing, and accounting basics.

• Detail-Oriented: Checks billing for accuracy and fixes errors.

• Analytical: Looks at billing data to find trends and improve processes.

• Tech-Proficient: Uses billing software, ERP systems, and spreadsheets confidently.

• Good Communicator: Explains billing clearly and handles questions professionally.

• Problem Solver: Finds and fixes billing issues quickly.

• Organised: Manages tasks and billing records efficiently.

• Customer-Focused: Provides helpful and friendly service.

• Numerical Proficiency: Handles calculations and reconciliations accurately.

• Team Player: Works well with others to ensure correct billing

Performance Metrics and Expectations

• Timeliness of billings completion in line with month-end procedures

• Response and resolution time for customer issues.

• Adherence to SLAs and protocols.

• Contribution to knowledge base and process improvements.

• The responsibilities and requirements within this Job Description may vary in line with changing business and operational requirements.