ZigZag is looking for an Operations & Logistics Coordinator to join our team! 

About the Role

This is a full-spectrum operations role. You will own everything that keeps the business running day-to-day — from the moment an order is placed to the moment it's delivered and invoiced. The founder focuses exclusively on product, commercial relationships, and custom order strategy. Everything else is yours to manage, anticipate, and execute without being asked.

This role is not for someone who waits for instruction. It is for someone who sees what needs to be done and does it.

What You'll Own

Order Management

• Process all confirmed orders accurately and without delay

• Coordinate with the factory on production timelines and flag issues proactively

• Track all orders from confirmation through to delivery

• Maintain accurate order records at all times

Logistics & Freight

• Manage all freight bookings, courier coordination, and delivery scheduling

• Liaise with logistics partners to resolve delays, damages, or delivery issues

• Ensure all shipping documentation is accurate and complete

Invoicing & Administration

• Issue invoices promptly upon order confirmation or agreed milestones

• Follow up on outstanding payments systematically

• Maintain organised records across all administrative functions

• Manage and update SOPs continuously — not as a one-off task

Customer Communications

• Handle all inbound customer queries professionally and promptly

• Provide accurate order status updates without customer follow-up being required

• Escalate only custom order queries and pricing decisions to the founder

• Resolve standard complaints and issues independently

Supplier & Vendor Coordination

• Maintain relationships with suppliers and service providers

• Track purchase orders and confirm delivery timelines

• Communicate proactively when issues arise — never after the fact

General Operations

• Identify inefficiencies and fix them without being told

• Maintain all operational documentation and systems

• Support the business through website relaunch and growth phases with whatever is needed operationally

What We're Looking For

• Minimum 3 years in an operations, logistics coordination, or similar role

• Demonstrated experience managing freight and order fulfilment — not just administrative support

• Experience with invoicing and basic financial administration

• Exceptional written English — your customer communications represent a premium brand

• Proficiency in Google Workspace, project management tools, and comfort learning new systems quickly

• Available and responsive during Australian business hours — this is non-negotiable

• Someone who treats a quiet day as an opportunity to get ahead, not as permission to stop working

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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