Ad Ops Customer Coordinator | Dayshift | Remote
ZigZag is looking for an Ad Ops Customer Coordinator to join our team!
About the roleWe’re a fast-growing digital media and audience intelligence business operating across Australia and New Zealand. We’re looking for a sharp, organised Client Services Coordinator to join our team remotely from the Philippines.
This is a coordination and support role, but a key part of the operational backbone of our client success function -- keeping campaigns moving and setting up on time, without having to escale to senior team leads (after the relevant support, training & development)What you'll be doing
- Managing day-to-day client email correspondence with agency coordinators and assistants, executives
- Trafficking creative assets and liaising with internal ad ops & trading teams to ensure campaigns go live on time and to spec
- Handling basic post-sales queries -- campaign status, delivery confirmations, billing questions, go-live proofs
- Helping collate/compile weekly report emails (via looker studio) into client-ready formats + weekly reporting emails
- Processing IOs and revising IOs in our IO platform
- When needed, updating internal CRM for post-sale campaigns
- Supporting the broader client success team with admin, deck formatting, and brief intake
- Strong written English - professional, clear, and confident in client-facing communication (after relevant training, onboarding)
- Experience in digital media, ad operations, or agency coordination (1-2+ years preferred)
- Comfortable working across email, spreadsheets, and project management tools
- Detail-oriented, proactive, and able to manage tasks
- Experience with ad trafficking or DSP/DMP platforms a plus
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.
ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.
By submitting this application, you acknowledge that you have read and agree with the company’s Privacy Policy.