ZigZag is looking for a Finance Manager to join our team!

About our client
Our client  is a global host travel agency headquartered in Melbourne, Australia and owned by Corporate Travel Managers (ASX: CTD), a company registered on the Australian Stock Exchange. They provide experienced independent travel agents (their clients) with access to the best buying power, technology, and support to manage their independent travel business.

About the Role
The Finance Manager Role will lead their  current team of 4 Finance Administration Assistants to support the operations in Australia, with the primary goals of:

• Maintaining a highly accurate mid office system (Tramada) in line with the requirements of an ASX listed company
• Providing timely support to their independent travel agents, with a focus exceptional customer service
• Growing and developing the current team

Responsibilities (include but not limited to)

• Daily
  • Team Management – Assisting the team with daily operations and answering any queries they have
  • Process Management – Ensuring process are completed by the Team accurately and within required timelines:
    • Daily Banking receipting in Tramada:
    • Debtor and Retail receipts
    • Creditor refunds/ Commission Payments
    • Mastercard/ VISA/ AMEX receipts
    • BSP & AirTickets
  • Daily Credit Card reimbursements by 2pm
  • Management of Aged Debtor and Aged Creditor Ledgers
  • Management of unclaimed and non-invoiced commission ledgers
  • Inbox Monitoring – Actioning & investigating complex Expert queries, predominantly assisting travel experts with commission and booking queries in Tramada.

• Monthly
  • End of month processes, including final bank reconciliation and running reports required by the onshore ANZ Finance Team
  • Travel Expert commission releases
    • Audit bookings to ensure financial minimum standards are met
    • Compile expert charges, ensuring Experts are billed accurately for AdHoc charges and any Finance support provided over the month
  • Reviewing Tramada reports to identify booking issues

• Ad Hoc
  • Report automation for Accounts and Experts
  • Process automation
  • Answering queries relating to the Bi-Annual Audits, noting CTM is an ASX listed company
  • Bi-Annual detailed reviews of ledgers to identify and troubleshoot booking errors
  • Regular audits of reports and processes
  • Answering queries from various internal stakeholders, including ANZ Finance, General Managers and Business Leaders

Experience and Qualifications

• Finance experience (CA or equivalent preferred)
• Travel Industry experience (preferred) with experience in Tramada or similar software
• Experience managing and developing high performing Finance teams with high attention to detail and excellent customer service standards
• Experience upholding best practice processes with a strong focus on controls and risk management
• Excellent stakeholder management, communication, listening and presentation skills. Applicant much understand the importance of developing and maintaining external customer relationships
• Competency with Microsoft Excel (including pivot tables, advanced formulas)
• Excellent English communication, listening and presentation skills
• Excellent time management, multitasking, and problem-solving skills
• Strong aptitude for process improvement and innovation. They are always looking for ways they can work more efficiently and provide their Experts with more support.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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