ZigZag is looking for a Housekeeping Staff to join our team! 

The Zigzag Housekeeping Staff ensures the cleanliness, safety, and upkeep of the facility, supporting smooth workplace operations. This role maintains hygiene standards, performs routine cleaning, and assists with facility-related housekeeping tasks to create a well-maintained environment across all areas.

Core Responsibilities
1. Daily Cleaning and Maintenance
● Complete all assigned daily cleaning tasks efficiently and thoroughly.
● Follow the daily checklist for each duty area to ensure no task is missed.
● Maintain overall cleanliness in site premises, including hallways, corridors, meeting rooms, and public spaces.
● Report any issues affecting cleanliness or safety to the Facilities team promptly.

2. Facility Support
● Report any maintenance issues (e.g., leaks, broken fixtures, lights) to the Facilities team.
● Assist in minor repairs or coordinate with vendors for larger repairs.
● Ensure cleaning equipment, tools, and supplies are stored properly.
● Monitor stock levels of cleaning supplies and request replenishments as needed.

3. Health, Safety, and Compliance
● Follow safety procedures when handling cleaning chemicals and equipment.
● Comply with organizational hygiene and safety standards.
● Assist in emergency cleaning and sanitation as required (e.g., spill response).
● Ensure compliance with environmental and waste management policies.

4. Special Assignments and Projects
● Support deep cleaning schedules (monthly/quarterly).
● Assist with setup and cleaning for company events or guest visits.
● Help maintain a clean and organized storage area for facility supplies.

5. Agile Practices
● Must comply with company Agile practices and work in an Agile manner for all assigned tasks.
● Adapt to changing priorities and collaborate effectively across teams.
● Participate in continuous improvement initiatives and provide feedback for better workflow and efficiency.

6. Working Conditions
● Primarily on-site with occasional support for events or special projects.
● May involve exposure to cleaning chemicals and equipment.
● Shift work may be required depending on facility operations.
● Required to report on critical working days, including holidays, and comply with the organization’s attendance policy.
● Perform any other tasks that may be assigned.

Organizational Standards & Compliance
At ZigZag, we uphold the highest standards of information security and operational efficiency. We are dedicated to maintaining ISO 27001 compliance and embracing Agile methodologies across all teams within the company. In this role, you will:
● Adhere to Information Security Protocols: Follow all established Information Security Management System (ISMS) policies and procedures to safeguard company and client data in alignment with ISO 27001 standards.
● Embrace Agile Methodologies: Actively participate in Agile ceremonies and workflows, demonstrating a commitment to iterative improvement, transparency, and rapid response to changing business needs.
● Commit to Operational Excellence: Drive efficiency by identifying and implementing process improvements within your domain of responsibility to enhance overall service delivery.
● Foster a Culture of Security and Agility: Act as a champion for organizational standards, ensuring that all work is conducted with the appropriate level of discretion, technical integrity, and collaborative spirit.
● Maintain Continuous Compliance: Stay informed of and comply with all updated internal policies, legal requirements, and regulatory mandates relevant to your specific function.

Leadership Behaviors & Dimensions
● Demonstrates integrity and accountability in all actions.
● Inspires and motivates the team to achieve operational excellence.
● Communicates clearly, transparently, and effectively across all levels.
● Encourages continuous improvement and learning within the team.
● Makes data-informed decisions while balancing business needs and team welfare.
● Adapts to change and helps the team navigate uncertainty.

Core Competencies
● Attention to Detail: Consistently maintains high standards of cleanliness, hygiene, and workplace presentation.
● Reliability & Accountability: Demonstrates punctuality, responsibility, and adherence to organizational policies.
● Physical Resilience: Capable of performing physically demanding tasks efficiently and safely.
● Health & Safety Compliance: Strictly follows safety protocols and proper handling of cleaning chemicals and equipment.
● Team Collaboration: Works seamlessly with colleagues, supervisors, and cross-functional teams to support facility operations.
● Effective Communication: Clearly reports facility issues, follows directives, and provides updates to management.
● Adaptability & Initiative: Responds proactively to operational needs, urgent requests, and special projects.
● Organizational Excellence: Maintains equipment, tools, and supplies in an orderly and efficient manner

Qualifications
● High school diploma or equivalent; NC2 certification in housekeeping is a plus.
● Prior experience in housekeeping, janitorial services, or facilities support preferred.
● Knowledge of cleaning methods, equipment, and proper handling of chemicals.
● Understanding of health, safety, and environmental compliance standards.
● Ability to work independently as well as collaboratively within a team.
● Physically fit and capable of performing manual tasks required for the role.
● Strong attention to detail, reliability, and time management skills.
● Basic communication skills for reporting and coordination with the facilities team.

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

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