ZigZag is looking for a Settlements and Servicing Officer to join our team!

About the Client
Our client is a non-bank lender specialising in bridging loans. They fill a gap left open by traditional lenders by offering the only flexible and dependable bridging loan product in the market. They use technology to revolutionise the bridging loan experience and provide a solution fit for the expectation of today's customer.

Less than a year after launch, they passed $1 billion in loan applications, and this is just the start!

The Role
We are looking for a first-class Settlements & Servicing Officer to join the team. This role would be suited to someone who is passionate about joining a high-growth start-up in the fintech space, and who thrives in a fast paced environment.

In particular, you will:

• Work closely with our Credit, Sales and Operations team as well as brokers and clients directly, to provide support throughout the settlement and repayment of loans
• Ensure all supporting documentation has been collected and meets the requirements specified by the Credit Policy
• Accurately prepare loan documents instructions to be issued to panel lawyers for funding and loan discharges
• Ensure internal systems and tools are kept up to date with progress throughout the settlements pipeline
• Check and record the sale status of security properties
• Liaise with Credit and Sales teams to ensure loans are moved through the pipeline within SLA
• Support with portfolio monitoring for customer milestones, conducting thorough portfolio reviews to ensure continual progress and timely discharges throughout the journey.
• Manage servicing tasks related to the lending process, including but not limited to supporting with the collections process, arrears management and statement preparation
• Manage security packet record keeping for all electronic packets

The role requires:

• A good understanding of the mortgage loan process from application to repayment
• Excellent attention to detail
• Strong communication skills both written and verbal
• Adherence to relevant compliance and regulatory requirements
• Someone who thrives working in a fast-paced, agile environment

Ideally you will have:

• At least 12 month’s experience in a loan admin or settlements role
• Experience and an understanding of loan servicing and collections is fundamental.
• Some lived experience in this space, and a good understanding of the mortgage loan process from application to settlement
• Excellent written and verbal communication
• Tenacious attention to detail and excellent organisational skills
• A track record of getting it done. You favour delivery over talk
• Passion to learn and develop, the drive to get stuck in and own your area of the business
• Strong organisational skills - you will be managing multiple files, requests and identifying process improvements
• A friendly, energetic, authentic and helpful approach to your work

Your commitment to excellence, organisation and teamwork, along with your willingness to create and take on opportunities will secure your future with this dynamic and growing team. If you feel you have the skills and experience needed to match this role, we would love to hear from you.