ZigZag is looking for a Customer Service Specialist to join our team!

About our client

Our client is one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest.

They proudly celebrates diversity. They are an equal opportunity employer committed to promoting inclusion in our workplace. They consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability.

Job Description:

Responsibilities
 

• Assist customers to resolve pre/post purchase problems
• Ability to use multiple channels (e.g. email, inbound and outbound phone, live chat and social media)
• Manage and resolve issues effectively to reduce repeat contacts and escalations
• Review and respond to complaints and disputes in a timely manner, ensuring empathyand professionalism on all interactions
• Document and classify customer interactions accurately to help identify trends
• Share pain points and emerging issues promptly with stakeholders
• Develop in-depth knowledge on product features, local regulation and financial processes and policies

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, in any field
• Excellent problem-solving skills
• C1 Language Proficiency in Voice and Writing
• Sales Skills with upsell and cross-selling experience
• Willing to work on a flexible schedule including public holidays
• Possess strong time management skills
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs
• Must be a strong communicator, with an emphasis on effective listening and empathizingwith customers, plus strong phone etiquette (pace, tone, voice quality, grammar and articulation)
• Able to work with multiple systems and flexible to learn and adapt to new ones
• Able to work in fast-paced, high-intensity work environment.
• Strong individual contributor as well as a team player
• This is a shifting working day schedule: different working days from Monday-Sunday but fixed dayshift
• Must be willing to report onsite in Ortigas, Pasig City